Privacy Policy

1. Information We Collect

When you use our website, book a move, or contact us, we may collect the following types of information:

• Personal identifiers: Name, email address, phone number, and physical address.
• Move details: Pickup and drop-off locations, inventory descriptions, preferred dates, and special instructions.
• Payment information: Credit card or other payment details are processed securely by our third-party payment processor. We do not store full card numbers.
• Website usage data: IP address, browser type, pages visited, and time spent on our site, collected via cookies and analytics tools.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and confirm your moving bookings.
• To communicate with you about your move, including confirmation calls, scheduling updates, and follow-up messages.
• To improve our website, services, and customer experience.
• To send promotional emails or special offers, only if you have explicitly opted in. You may unsubscribe at any time.
• To comply with legal obligations and resolve disputes.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share data with trusted third parties only as necessary to provide our services:

• Service providers: Payment processors, email platforms, and scheduling tools that help us operate our business. These parties are contractually bound to protect your data.
• Legal requirements: If required by law, court order, or to protect our rights and safety.
• Business transfers: In the event of a merger, sale, or acquisition, your data may be transferred as part of the business assets.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Necessary for the website to function properly (e.g., session management).
• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Functional cookies: Remember your preferences (e.g., cookie consent choices).

You can manage or disable cookies through your browser settings. However, some features of our site may not work properly without essential cookies. For more details, see our Cookie Policy.

5. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and limited access by staff. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. When no longer needed, we securely delete or anonymize your data.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Ask us to fix inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to legal exceptions.
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, contact us at [email protected] or call (312) 478-9362. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., rental truck companies, map services). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. The "Last updated" date at the top of the page indicates the most recent revision. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please reach out:

Two Hours Movers
350 N Orleans St
Chicago, IL 60654
Phone: (312) 478-9362
Email: [email protected]